Writing
I write about designing AI-native products, getting organizations to actually adopt them, and what the future of work looks like up close. Most of it lives on Medium.
Read more on MediumThe AI Miscalibration Problem: Making Is Easy, Judging Is Hard
With AI, you can make (almost) anything now. Can you tell if it's good?
Rethinking Agentic AI Adoption with Collaboration at the Core
Introducing HAIMM, the Human-AI Maturity Model, centering collaboration, culture, and ethics in how teams adopt AI agents.
The three roles you need for an impactful UX research
Balance the roles of knowledge Creator, Conveyor, and Campaigner to generate a positive impact as a UX researcher.
Turning Usability Testing Data into Action without Going Insane
Quantitative usability testing tends to generate large amounts of observations, which can lead to problems like analysis paralysis and fatigue.